LONDON BATH & FLOORING DEPOT’S (LBFD) RETURN POLICY, WARRANTY & NOTICE

Accepted Returns: Details

  1. Returned items must be in original condition, original packaging or repackaged to acceptable condition, unused, uninstalled, unmarked, and in 100% new and re-saleable condition within 30 days from the invoice date. 
  2. All returned products will be inspected for damage, in the event of damage, the customer will be notified and a credit will not be applied to the damaged products.
  3. A 20% restocking fee on all returned and exchanged products.

Product Returns Not Accepted: Details

  1. No returns accepted on Final Sales, Clearance Sales, Discontinued Products, or Custom Special Orders.
  2. No returns or cancellations accepted on any assembled kitchens and bathroom cabinet orders without authorization from LBFD. Authorization is issued only in extreme cases.
  3. Absolutely NO RETURN/EXCHANGE on any installed kitchen products. Absolutely NO RETURN/EXCHANGE ON assembled kitchen products that have been modified or altered, or where cabinet doors have handles, knobs installed or holes have been drilled.
  4. Absolutely NO RETURN/EXCHANGE on any installed vanity products. Absolutely NO RETURN/EXCHANGE on any assembled vanity products that have been modified altered, or where cabinet doors or drawers have handles installed or holes have been drilled for handles.
  5. All shipping/handling charges or/and services performed, such as assembly and delivery fee are not refundable.

Please Note: 

  1. It is the customer’s responsibility to double-check the received items for damage or defects before installation.
  2. It is the customer’s responsibility to install kitchen or bathroom cabinets in a residential environment. Relative humidity levels must be 40% to 55% and a temperature range from 17-24 ° inside the home to prevent permanent damage. Low moisture may cause products to shrink and expend.
          a) If the above conditions are not met inside the home and cabinets or components or any other products are damaged, cracked, or swollen:             The warranty will be void automatically.

Kitchen Cabinet and Vanity Limited Warranty
Hardware – Slides and Hinges:

  1. LBFD provides a limited 2 years warranty to the original purchaser that its drawer slides and door hinges to be free of defects in material and workmanship under normal use for the lifetime of the product. Also under normal use, Customers are responsible for regular adjustments of hardware if needed. 

    Kitchen and Bath Cabinets:

  1. LBFD warrants its cabinetry to be free of defects in material and workmanship for a period of Two year from the date of the original purchase. This warranty is limited to the original residential owner and is non-transferable.

What is not covered by this warranty?

Our warranty will be void in the following circumstances:

  1. Natural Characteristics: Natural variations in wood (aging, wood knots, inherent growth characteristics) are part of the beauty of a natural product and are not a defect.
  2. Relative humidity levels of 40% to 50% inside the home are required to prevent permanent damage, low moisture may cause doors and joints to shrink and open. If Relative humidity levels and temperatures range does not reach 40% to 50%, 17-24° inside the home this warranty will be void automatically.
  3. Customer repairs or modifies original product without authorization from LBFD.
  4. Defects, damages, or claims after installation will not be warranted. All products must be inspected for damage prior to installation. This applies as follows, cabinets that are secured in place, stone tops that have been sealed, drawers and doors with handles/knobs installed.
  5. Any damage caused by misuse, abuse, negligence, alteration, improper handling, storage or installation, non-residential use, wear, and tear. Product is subjected to abnormal use, abuse, e.g. Heating/Cooling vents are placed under or in front of a cabinet
  6. Product is installed in an environment without heat/cooling controls; e.g. warehouse, cottage, etc.

Limited Warranty Details:

  1. The warranty is expressly limited to replacing or repairing the defective part at LBFD’ discretion, it does not include any costs related to installation or delivery. When you receive your order, inspect your cabinets for damage or defects. 
  2. LBFD will replace all under warranty doors or drawer fronts that have cracks on the door frame or door central panel.
  3. LBFD is willing to repair all under warranty doors or drawer fronts that have cracked at the corner joins at our warehouse at no cost for dealers. No replacement for corner joint cracked door products.

Limited Warranty for Vanity and Countertops:

  1. LBFD warrants to the original purchaser (as defined herein) this LBFD’ product to be free from manufacturing defects under normal usage, in accordance with the terms, conditions, and limitations as set forth herein. 
    1. The term “Original Purchaser” as used in this warranty shall mean the person who purchased the product from the Authorized Dealer. 
  2. This warranty shall be valid for the following time periods: 
    1. Artificial Marble Vanity Tops for one year from the original date of purchase,
    2. Regular Quartz Counter and Vanity Tops for one year from the original date of purchase
  3. LBFD obligation under this warranty shall be limited to repair or replacement of the defective item at LBFD’ sole discretion. Original Purchaser shall not be entitled to, nor shall LBFD be obligated for any other damages, including but not limited to incidental and consequential damages, and re-installation costs. 
  4. LBFD makes no warranty whatsoever in respect to accessories or parts not supplied by LBFD. This warranty shall not be extended, altered, or varied except by a written instrument signed by LBFD. 
  5. This warranty shall not apply to products that have not been paid in full, been subject to accident, neglect, alteration, abuse, excessive physical stress, or misuse. 

In addition to the foregoing, LBFD shall not be liable for, nor shall the warranty include or apply to, loss or damage caused by or resulting from any of the following:

  1. Damage after shipment from LBFD where the damage is not directly due to a defect in material or workmanship
  2. Improper installation of the product
  3. Improper use of the product
  4. Use of the product beyond its capacity or specifications
  5. Improper or unauthorized modification, alteration, or repair
  6. Improper cleaning, use of abrasive cleaners, use of abrasive cleaning cloths, sponges, wire wool, etc., spills containing acids, bleaches, soft drinks, alcohols, etc.
  7. Surface tarnishing, etching, hazing, dulling, etc. caused by watermarks. Hard water will cause these problems and cannot be avoided without careful maintenance and care.
  8. This warranty shall not apply to variations in color, particulate size, or pattern

London bath and Flooring Depot neither assumes nor authorizes any other person to assume for it any other liability in connection with the sale of the product. LBFDs obligation under the Limited Warranty shall also be conditioned upon receipt by LBFD of notice of any alleged defect within thirty (30) days after delivery to the Original Purchaser, or if such defect could not be detected at the time of purchase of any alleged defect in thirty (30) days after discovery. LBFD reserves the right to inspect the allegedly defective product to determine whether the product is in fact defective. LBFD does not have obligation to repair or replace any product that, in LBFD ‘s determination after inspection, is not defective. 

Maintenance, Cleaning and Caring for Marble/Cultured Marble/Artificial Marble

It is very easy to damage marble/cultured marble/artificial marble. You can quickly damage a marble/cultured marble/artificial marble countertop is by not cleaning or taking care of it properly.

The following instructions are for marble/cultured marble/artificial marble countertop countertops and bathroom vanities:

  1. Take a clean spray bottle and fill it with an all-purpose water-based cleaner, or a pH-neutral cleaner that is designed for stone.
  2. Spray the cleaner on the counter and use a soft damp cloth (think: microfiber or chamois, not any type of scrubber) to wipe down the entire marble/cultured marble/artificial marble countertop.
  3. You should never use anything abrasive on a marble/cultured marble/artificial marble countertop — such as steel wool, colored scrubbers, or anything else that you would normally use to scrub out a stain. These can all damage marble/cultured marble/artificial marble countertops.

If you’re not sure whether you have solid marble, cultured marble or artificial marble treating your countertop as if it is solid marble might be the safest option.

All the Claims Must be Approved by London Bath and Flooring Depot prior to removal of damage products.

Call Us If You Have Any Questions!